Privacy Policy

Introduction

LoBalance Nutrition is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or engage with our nutritionist services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

Personal Information

When you contact us or book a consultation, we may collect:

• Name and contact details (email address, phone number, postal address)
• Dietary information and food preferences
• Health and lifestyle information relevant to nutritionist consultations
• Communication records and correspondence
• Payment information when processing transactions

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information and operating system
• IP address and location data
• Pages visited and time spent on our website
• Referring website or source

How We Use Your Information

We use your personal information for the following purposes:

• To provide nutritionist consultation services and personalised nutrition guidance
• To communicate with you about appointments, services, and enquiries
• To improve our services and understand client needs
• To send relevant information about nutrition and our services (with your consent)
• To comply with legal obligations and maintain records
• To protect against fraud and ensure website security

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you or to take steps at your request before entering into a contract
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those interests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website and providing our services, under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: To protect our rights, property, or safety, or that of our clients or others
• Business Transfers: In connection with any merger, sale, or transfer of our business assets

All third parties we work with are required to maintain the confidentiality and security of your information.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure servers and firewalls
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Staff training on data protection and confidentiality

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Client consultation records are typically retained for a period of seven years following the end of our professional relationship, in accordance with professional standards and legal requirements.

Website usage data and marketing information may be retained for shorter periods as appropriate to the purpose.

Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing of your personal data in certain circumstances
• Rights Related to Automated Decision Making: Not be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and stored on servers located outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.